ICT Assistant

Information

Qualification requirements

The World Health Organization Country Office in the Kyrgyz Republic is looking for a ICT assistant to provide ICT support. Applications can be submitted only in English language.

Education

Essential: Completion of secondary school or equivalent. Training: Essential: Formal training in computer support areas or demonstrated experience in helpdesk / proxy support. Microsoft Office and Microsoft SharePoint.
Desirable: Higher education is an advantage.

Experience

Essential: At least 5 years of experience in Information Technology support, experience in user support in a large networked and PC based environment, with strong knowledge in ServiceDesk/call center systems, incident and problem handling and escalation. Good knowledge of phone handling techniques and in dealing with demanding customers in a service delivery role and/or a multicultural environment. Knowledge of MS SharePoint. Advanced knowledge of Windows, desktop, notebook, and printer technologies. A hands-on experience with conference support systems including various Audio / Video components. Detailed knowledge of MS Office templates and scripting technologies.
Desirable: Experience with WHO rules and regulations, procedures and practices, and WHO applications, ITIL.

Skills

1. Excellent demonstrated communication skills in a multicultural and international environment. Approachability, service and customer-oriented with the ability to think quickly and act courteously at all times.
2. Sound understanding of the need to respects ethical rules and confidentiality at all times.
3. The incumbent maintains comprehensive skills and knowledge in the following technical areas: PC Hardware, Windows operating systems, basic networking (wired and wireless), platforms and related components and peripherals, mobile devices, and dependent on the incumbent conference support systems, video conferencing, and/or Microsoft Office and SharePoint.
4. Knowledge kept up to date through self-learning, market research, vendor seminars/briefings, industry publications and web sites, training courses and active use of these technologies.
5. Ability to identify and manage one's own emotions, as well as helping others to do the same.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Moving forward in a changing environment
Producing results

Use of Language Skills

Essential: Expert knowledge of English. Intermediate knowledge of Local Language. Intermediate knowledge of Russian.
 

Duties

The application should be filled in online at https://careers.who.int/careersection/in/jobdetail.ftl?job=2405133

Key duties:

1. As part of the integrated WHO Country Office team and in close collaboration with the ICT Unit at BOS division, Copenhagen, the incumbent will perform a variety of services as follows: Regular maintenance of the Office LAN/WAN (on all premises used by the Office), facilitating stable operation of the active network devices of any type (hubs, switches, routers, firewalls) and cable system. Communicating with host technical services as appropriate on technical issues related to LAN, power circuits and infrastructure support.
2. Administration, operation and maintenance of the office workstations, laptops and servers (if any), including both hardware and software. End-user support in using the standard software; Support and maintenance of peripheral equipment (printers, faxes, multi-functional devices, copiers) upon the request of the Office staff;
3. Acting as a main technical focal point with the telephony and Internet provider(s), implementing any technical activities/adjustments recommended by Internet Service Providers, monitoring tariffs policy and recommending optimal rates to the Office management. Provide other on-site technical activities, requested by the ICT unit in Copenhagen, that may require physical intervention into the hardware;
4. Acting as a main technical focal point for the corporate global network infrastructure support, monitoring hardware status, addressing any related technical issues to the relevant staff of the ICT Unit in Copenhagen, implementing any technical activities/adjustments requested by the ICT and performing any other actions necessary to keep VPN link up and running the maximum possible time;
5. Maintain the regular back-up system in the Office. Assist the ICT Unit in Copenhagen in the installation and initial setup of any backup hardware and software as needed.
6. Cover for absence of other ICT staff; Perform other Duties as may be required.

Please apply online at https://careers.who.int/careersection/in/jobdetail.ftl?job=2405133