Remote Customer Care Specialist

Information

Common information

We are seeking a Customer Care Coordinator to join our growing team. In this role, you will provide professional, compassionate, and high-quality support to patients, caregivers, and health plan members through inbound and outbound communications. 

Qualification requirements

• C1 level of English (written and spoken).
• Strong level Russian (written and spoken).
• Previous experience in the Healthcare industry is a plus.
• Previous experience in customer service is required.
• Strong organizational and multitasking skills with attention to detail in a fast-paced environment.
• Ability to work under pressure and meet deadlines while maintaining accuracy and efficiency.
• Ability to quickly learn new systems, software, and workflows.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Out-of-the-box thinker with a highly adaptable, reliable, self-motivated, and confident approach.
• Positive attitude and the ability to learn and adapt quickly.
• Ability to understand and follow established processes accurately with minimal supervision.
• Ability to work 9:00 AM to 5:00 PM U.S. Eastern Time (New York) and adapt to business needs.
• Interested in long-term career opportunities.
• Reliable computer and stable high-speed internet.

Duties

• Handle customer inquiries and provide accurate information via inbound/outbound phone calls and email communications.
• Conduct outbound calls to patients and caregivers to schedule, confirm, and follow up on medical appointments.
• Manage inbound calls related to appointment coordination and patient support.
• Schedule, reschedule, and coordinate medical appointments based on patient and caregiver needs.
• Answer questions regarding appointment details, availability, timing, and related information.
• Provide updates regarding test result availability and expected turnaround times, when applicable.
• Maintain accurate and detailed records of customer interactions, appointments, and communications.
• Perform administrative and customer service support tasks as needed.
• Deliver professional and high-quality customer service to ensure patient and caregiver satisfaction.
• Perform other duties related to the position as assigned.

Conditions

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours weekly.
• Please note that this is a long-term opportunity.
• Opportunity to help elderly individuals and contribute to their well-being.
• Great work environment with potential for growth.

To apply please provide your CV in English to email: parizat@thehelloteam.com and include your Whatsapp number