Published: 13.08.2019 11:32:08
Deadline: 28.08.2019 23:59:59 The deadline for applications has expired
Salary: According to the interview results
Location: Bishkek
Type of involvement: full time

Истёк срок подачи заявок

Расскажите друзьям:


Common information

Study and Expert Fund for the Development of a Conflict Resolution Mechanism in the Financial Sector.

Brief description

Since 1991, the financial sector in Kyrgyzstan underwent a series of reforms to meet the needs and demands of the free market. The microfinance sector flourished by extensively offering small loans to the Kyrgyz population, which has led to the increase in access to finance for most of the population. There are new challenges and problems arising with the increase of both the credit portfolio and the number of borrowers in the country. Many of the borrowers’ face difficulties in settlement of debts to the financial institutions. Low level of income, lack of financial knowledge among the population, lack of independent and fair mechanism resolve differences, and the low level of financial responsibility amid the financial institutions are a few among many reasons that make financial consumers vulnerable.

The National Bank of the Kyrgyz Republic, as a regulator of commercial banks, microfinance organizations, credit unions and exchange offices in the country, has created a consumer’s right protection department to facilitate consumers’ complaints. It has developed a series of regulatory documents and made changes to legislations to ensure fair and ethical conduct towards consumers. The Parliament has initiated and approved the law on Usury according to which the interest rate for loans is restricted in case of litigation, easing the pressure on consumers.

Unfortunately, these actions are not enough to facilitate independent and fair resolution of disputes among users and providers of financial services. Bearing this challenge in mind, the National Bank of the Kyrgyz Republic with the support of the German Development Cooperation have initiated an Expert Study Fund Measure to empower the vulnerable financial service consumers to access an independent, impartial and an affordable system for complaint and dispute resolution in the form of a Financial Ombudsman.

Qualification requirements

  • Master’s degree or equivalent field of financial systems development, Business or Corporate Law, Economics, or Business management;
  • Minimum of 5 years of experience, preferably as a coordinator and project manager of project related development interventionsExperience in the design and implementation of regulatory reform or institutional setup will be an advantage;
  • Experience working with regulatory institute will be an advantage;
  • Previous work experience in or with governmental structure as well as international projects;
  • Experience in managing intergovernmental working groups and stakeholder dialogue;
  • Experience as financial sector in Kyrgyzstan;
  • Demonstrated strategic thinking;
  • Good understanding of statistical research and data analysis;
  • Knowledge of Kyrgyz Financial System setup;
  • Ability to analyse and propose practical solutions;
  • Excellent communication skills;
  • Good team player with diplomatic attitudes;
  • Knowledge of languages (Kyrgyz, Russian, English)


  • Organize regular meetings with the working group initiated by the NBKR on the governance and establishment of the Financial Ombudsman scheme for KR.
  • Identify and acquire expertise in establishing and defining the Ombudsman scheme including its governance structure, its functionality, modality, financing principles, procedures for accepting and reviewing consumer applications, and making decisions.
  • Facilitate the regulatory development for the scheme with the following steps:

a.     Study the most effective mechanisms on complaint and dispute resolution in other countries through workshops and experience exchanges.

b.     Develop a funding mechanism for the Ombudsman scheme together with the working group based on analysis of current cost for dealing with complaints, budgetary processes, governance and assessment of the current situation of the financial service providers in terms of their asset size, financial stability and service coverage.

c.     Negotiate and agree on a common understanding of the scheme with financial providers, and later with the government and the parliament through meetings, round tables and discussion on the introduction of an Ombudsman Scheme

d.     Undertake public discussions to include the consumers’ perspective and ideas into the concept.

e.     Finalize the Draft law and other supporting regulation documents based on agreed final concept of a Financial Ombudsman institute and submitted for approval to the government and the parliament at the end

  • Facilitate the initial establishment process of the Ombudsman scheme bearing in mind the following steps:

a.     Support the development of the strategic development plan for the implementation of the Ombudsman scheme, with clear definitions on:

  1. The design internal structure of the institute
  2. The appointment system for a financial ombudsman, and staff
  3. The budgeting system
  4. The governance and monitoring system
  5. The HR and Capacity development system

b.     Identify pilot capacity building services for the Ombudsman scheme and design capacity development plan including needed skills and expertise for each field.

c.     Identify and manage short-term expert assignments, where needed, incl. preparing the ToR, overseeing contracts and supervise expert assignemnts with relevant reporting.

d.     Develop and design information dissemination strategy for the services of Ombudsman

e.     In coordination with line manager conduct active networking activities with other state institutions as well and international donors and projects to create solid partnerships in support of the introduction of the financial ombusman system in Kyrgyzstan.

Reporting Line

The incumbent national advisor (band 4) will report directly to the Deputy Programme Manager of the German Development Cooperation implemented Sustainable Economic Development Programme in Kyrgyzstan.


If you are interested in this vacancy, please apply by sending your CV, letter of motivation (one A4 page) and references marked «Advisor» to the email 17:00 on 28.08.2019.

All the application documents that have been received, will be used only for the selection process of the suitable candidate for the announced position. The documents will not be disclosed to third parties.

Only short-listed candidates will be invited for an interview.

About company

Effectively, efficiently and focused on our partners – that is the way we support people and societies around the world, implementing activities aimed at enhancing the prospects and development of sustainable conditions for their own well-being. As a German federal company, GIZ is supporting the Government of the Federal Republic of Germany to implement their tasks in the field of international cooperation for sustainable development.

ВНИМАНИЕ! Для подачи заявки на данную вакансию, Вам необходимо откликнутся и прикрепить требуемые документы

ВНИМАНИЕ! Заявка на данную вакансию должна быть на английском языке Откликнуться

Похожие вакансии

  • Senior Translator/Interpreter Assistant

    OSCE Programme Office in Bishkek
    полная занятость

    Опубликована 1 неделю назад

  • Эксперт по разработке отраслевых рамок квалификаций (методология)

    Программа развития сектора "Навыки для инклюзивного роста"
    частичная занятость

    Опубликована 1 месяц назад

  • Parliamentary Monitoring

    National Democratic Institute (NDI)
    полная занятость

    Опубликована 1 неделю назад

Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH


Бишкек, бульвар Эркиндик, 22

Другие вакансии компании